Shipping Policy – Garden Faerie Botanicals. Letter Mail & Seed Orders

  • Letter mail is available for seed orders only and is the most cost-effective option.
  • Please note that letter mail is not guaranteed. Garden Faerie Botanicals cannot be held responsible for packages lost or delayed in the postal system.
  • For added security, customers may request registered mail. To do so, select letter mail at checkout and include a note requesting registered mail. You will be contacted with the additional shipping cost, which must be received before your order ships.

Tuber Orders

  • There is no free shipping on tubers. Tubers are shipped using flat rate boxes with tracking to ensure they arrive ready to grow.
  • Flat rate shipping across Canada is designed to make planning your garden simple and predictable.
  • Shipping costs:
    • 1–2 tubers: $25.00 flat rate
    • 3 or more tubers: $31.50 flat rate
  • If your order requires a larger box, you will be notified of any additional shipping costs, payable via e-transfer before the package is shipped.

Pre-Order Tuber & Partial Seed Shipment Policy

  • For pre-order tuber orders, seeds may be shipped prior to tubers as part of a partial shipment.
  • If a pre-order tuber order is cancelled before shipment, shipping costs plus a $2.00 handling fee will be deducted from the refund.
  • Customers acknowledge that partial shipments and handling fees are non-refundable for items already dispatched.

Order Adjustments

  • Any order that does not include the proper shipping payment will be held until the correct payment is received.
  • By placing an order, you acknowledge that you are responsible for reading and following all shipping terms and selecting the correct shipping option.

Tracking & Care

  • Tubers are carefully packaged to ensure they arrive healthy.
  • Tracking numbers are provided for all tuber orders.
  • For questions about your order or shipping practices, please contact us before your order ships.

General Disclaimer

  • Shipping times are estimated and may vary due to postal delays, weather, or other unforeseen circumstances.
  • By placing an order, you acknowledge and agree to this shipping policy.
  • Garden Faerie Botanicals reserves the right to cancel any order or refuse future orders if customers fail to comply with these policies.

Lost or Stolen Packages

All tuber orders are shipped with a tracking number, which I will send to you once your order ships.

When Canada Post accepts your package, its delivery is in their hands and no longer in mine.If the tracking shows your package was delivered to the address you gave at checkout, I will not resend the order or issue a refund. This includes packages that go missing or are stolen after delivery.

Please make sure your shipping address is correct and complete when you order, and check your tracking regularly. If you are worried about packages being left unattended, you can ask your local post office to hold your parcel for pickup.

If your tracking shows a problem, please contact Canada Post directly.

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